Cushing Anderson is program director for learning services at market intelligence firm IDC.
Fewer organizations are outsourcing learning. But those that do are by and large satisfied with the products and services they receive.
Outsourcing different parts of the learning function is still a popular way to maximize learning dollars and gain needed external expertise, but satisfaction rates are slipping.
A slow but steady economic recovery is driving optimism toward learning investments.
The challenging economy was a significant driver for a downward outsourcing trend, and it likely will be an equally large driver of the recovery.
CLOs must evaluate their ability to help their enterprises rebound and ensure their learning staff is ready and able to lend assistance.
Investment in learning and development continues to rebound, but emerging trends indicate a more focused approach to performance and technology.